NewVersionAlert sells digital subscription services only. There are no physical goods and therefore no shipping returns apply.
No refunds
We do not provide refunds on any subscription payment, partial period, trial conversion, or add-on service — whether paid via JazzCash, NayaPay, PayFast, or any other method.
- Once payment is verified and your plan is activated, the fee is non-refundable.
- Unused credits, unused days, or early cancellation do not qualify for a refund.
- Duplicate payments or clear billing errors may be reviewed case-by-case at our discretion — contact support with proof.
Cancellation — your responsibility
If you want to quit at any stage, you handle it on your own:
- Simply stop using the service and do not submit further payments.
- Your access remains active until the current paid period expires (or trial ends).
- We do not automatically charge recurring card payments for manual wallet transfers; you choose whether to renew.
- To delete your account or data, email newversionalert@gmail.com.
Service not as expected
We encourage you to use the free trial before purchasing. If you experience a technical problem, contact support and we will try to resolve it — but resolution does not entitle you to a refund.
Chargebacks
Filing a false chargeback or payment dispute after receiving service may result in permanent account termination.
Related: Terms & conditions · Service delivery policy